ServiceNow Principal TC and Architect

Job Title: ServiceNow Principal Technical Consultant & Architect Domain Separation

Location: Remote

Employment Type: Direct Client Engagement

Experience Level: 12+ Years of Total IT Experience

Position Summary

We are seeking a highly experienced and certified ServiceNow Principal Technical Consultant & Architect with deep expertise in Domain Separation and Customer Service Management (CSM). The ideal candidate will act as a trusted advisor to clients, leading architectural decisions, driving solution design, and ensuring successful implementation and adoption of ServiceNow applications in complex enterprise environments.

Key Responsibilities

• Lead architectural design and implementation strategies focused on Domain Separation within ServiceNow.
• Provide strategic and technical guidance for the CSM application, ensuring alignment with client business goals.
• Engage with stakeholders and customers directly, acting as a thought leader and trusted advisor.
• Collaborate with development and delivery teams to translate customer needs into actionable solutions.
• Conduct technical reviews, assessments, and optimizations of existing ServiceNow environments.
• Ensure adherence to industry best practices and ServiceNow standards.

Required Skills And Qualifications

• Minimum 12+ years of total IT experience, with a strong focus on ServiceNow architecture and delivery.
• Proven experience in architecting and deploying Domain Separation within ServiceNow environments.
• Hands-on expertise with Customer Service Management (CSM) and other ServiceNow applications.
• Exceptional communication skills and experience in customer-facing roles.
• Must hold active mainline ServiceNow certifications:
• Certified Application Developer (CAD)
• Certified System Administrator (CSA)
• At least 2 Certified Implementation Specialist (CIS) certifications