Duration: 14 Months

Location: Oshawa (Hybrid – 3 days remote)

Job Overview

• A ServiceNow Systems Administrator is responsible for managing and maintaining an organization's ServiceNow platform to ensure smooth operation, performance
• Core Technical Responsibilities
• Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform. User and Role Management: Manage user accounts, roles, and access controls.
• Incident, Problem, and Change Management: Support ITIL processes like Incident, Problem, Change, Request, and Release Management .
• CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
• Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
• Integration Support: Assist with integrations between ServiceNow and other systems using APls and web services. Support ATF framework

Qualifications

• Minimum of 3 years of hand on experience solid understanding of CMDB
• Must possess great communication skills
• Flow Designer IntegrationHub Performance Analytics
• Familiar with ITSM/HRSD/SAM/HAM/ITOM/ITAM/SPM modules, must have exposure to multiple modules
• ServiceNow Platform Expertise: Understanding of core modules like Incident, Problem, Change, CMDB, and Service Catalog. Scripting: Proficiency in JavaScript is essential; knowledge of HTML, CSS, and AngularJS is a plus.
• Database Concepts: Familiarity with relational databases and data structures. ITIL Framework: Understanding of ITIL processes; ITIL certification is often a plus.
• Security and Access Control: Knowledge of roles, ACLs, and user permissions in ServiceNow. Integration Skills: Experience with REST/SOAP APls and third-party integrations
• *We thank all applicants for applying, however only those considered for an interview will be contacted directly** Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

Looking for more opportunities? Check out our website at jobs.spiritomega.com

Request-ID: RFP 25-126

INDSPO