ServiceNow System Administrator - qtrtor1

Position: ServiceNow Systems Administrator Location: Pickering, ON - Hybrid (3 days remote / 2 days onsite) Job Type: 14-month contract Hours of Work: 35 hours per week

Position Overview:

We’re looking for a ServiceNow System Administrator to step into a high-impact, hybrid role that drives real transformation. This is your chance to join a forward-thinking team at the heart of enterprise operations—where you’ll own, optimize, and elevate a mission-critical ServiceNow platform used by thousands.

If you’re a hands-on builder, problem-solver, and platform enabler, this 14-month contract is your opportunity to shine.

Core Responsibilities:

• Platform Administration: Ensure ongoing health, performance, and security of the ServiceNow platform.
• User & Role Management: Maintain user accounts, access controls, and role-based permissions.
• ITIL Process Support: Enable and support Incident, Problem, Change, Request, and Release Management workflows.
• CMDB Maintenance: Manage and maintain the CMDB for accuracy and integrity, leveraging Discovery tools.
• Customization & Configuration: Build and maintain workflows, UI policies, client/server scripts, business rules, and custom applications.
• Integration Support: Assist with integration projects between ServiceNow and external systems via REST/SOAP APIs and IntegrationHub.
• Automated Test Framework (ATF): Support test automation to ensure platform stability after deployments and upgrades.

Qualifications & Skills:

• Minimum 3+ years of hands-on ServiceNow administration experience
• Solid understanding and practical experience with CMDB and related ITOM processes
• Strong communicator, both written and verbal, with the ability to collaborate across technical and business teams
• Experience with Flow Designer, IntegrationHub, and Performance Analytics
• Familiarity with multiple ServiceNow modules including ITSM, HRSD, SAM, HAM, ITOM, ITAM, SPM
• Expertise with core modules: Incident, Problem, Change, CMDB, and Service Catalog
• Strong JavaScript skills; working knowledge of HTML, CSS, AngularJS considered an asset
• Understanding of relational databases and data structures
• Solid grasp of ITIL frameworks (ITIL certification is a plus)
• Proficiency with roles, ACLs, and security permissions in ServiceNow
• Integration experience using REST/SOAP APIs and third-party systems

Why Join Us?

This is a dynamic opportunity to work on a mission-critical platform that supports key digital services across the organization. You’ll be part of a collaborative environment, where innovation and proactive problem-solving are valued. If you’re passionate about maximizing ServiceNow’s potential and thrive in hybrid work settings—this role is for you.

Please send your resume in Word format to Emily Heughan.

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

Job Type: Fixed term contract Contract length: 14 months

Work Location: In person