ServiceNow Employee Center Pro Consultant

About the Role

We are seeking a ServiceNow Expert in the Employee Center Pro (ECP) module to join our growing team. This role requires a blend of functional understanding, technical development, and business analysis skills. The ideal candidate will play a key role in designing, developing, and enhancing the Employee Center Pro experience for our client and their end-users.

Key Responsibilities -

Functional / Business Analysis

• Engage with HR, IT, and other cross-functional teams to understand business needs and translate them into functional requirements.
• Conduct workshops, discovery sessions, and stakeholder interviews to gather and refine use cases.
• Develop user stories, acceptance criteria, and process flows to guide development efforts.
• Design intuitive employee journeys using ECP capabilities such as Content Experiences, Campaigns, Topic Pages, and Federated Search.

Technical Development

• Design and develop solutions using ServiceNow’s Employee Center Pro, including configuration of Topic Pages, Campaigns, Guided Experiences, Unified Navigation, and Content Automation.
• Customize widgets, portals, and components using Service Portal and UI Builder.
• Integrate ECP with other modules such as HRSD, ITSM, and custom applications.
• Implement and configure Knowledge Management, Service Catalogs, and Search to optimize the employee self-service experience.

Platform Management & Best Practices

• Ensure scalable architecture, performance optimization, and adherence to ServiceNow best practices.
• Manage platform releases, upgrades, and UAT activities specific to Employee Center Pro.
• Collaborate with ServiceNow architects and developers to implement enhancements and resolve issues.

Required Qualifications

• 4+ years of ServiceNow experience, including at least 2 years with Employee Center Pro.
• 6+ years of total IT experience.
• Work onsite in the Goregaon, Mumbai office location 5days/week.
• Proven experience in both functional and technical roles, especially within HR or IT service domains.
• Strong understanding of Portal Development, UI Builder, Search, and Knowledge Management.
• Hands-on experience with scripting (JavaScript, Glide APIs), Flow Designer, and IntegrationHub.
• Familiarity with ServiceNow CSM, HRSD, and ITSM modules is a plus.
• Strong communication, stakeholder engagement, and documentation skills.
• Ability to work independently and collaboratively across globally distributed teams.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD) is preferred.
• Employee Center Pro-specific training or certification
• ITIL v4 Foundation is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation