Experienced ServiceNow Developers and Business Analysts Wanted for Remote Roles

Job Title: Experienced ServiceNow Developer and ServiceNow Business Analyst

Location: Remote / India (Flexible)

Work Mode: Work from Home

Mandatory Experience: 4-8 years

Job Type: Full-time, Permanent

We are currently seeking skilled candidates who are Immediate Joiners for the following roles:

• ServiceNow Developer with focus on ITSM, ITOM, HRSD, Performance Analytics, Customer Service Management, App Engine, Financial Services Operations
• ServiceNow Business Analyst Key Responsibilities (ServiceNow Developer):
• Designing, developing, and deploying solutions using the ServiceNow platform
• Integrating ServiceNow with other systems using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process
• Implementing ServiceNow modules such as ITSM, Service Portal, Performance Analytics & Employee Centre Knowledge
• Troubleshooting issues and providing consultative guidance to stakeholders and team members
• Multitasking, self-learning, and demonstrating good functional knowledge
• Leading projects, supporting activities, and training or mentoring other developers
• Communicating, presenting, and problem-solving effectively
• Understanding ITIL/ITSM processes and ITBM process and implementation

Requirements for ServiceNow Developer role include:

• A bachelor's degree in Engineering
• Hands-on experience in Glide Scripting, Java Script, HTML, CSS, XML, AJAX & AngularJS
• Hands-on experience on various ServiceMow modules such as ITOM, HRSD and fundamental understanding of ITSM, ITIL or CMDB
• ServiceNow certifications such as CSA, CIS-ITSM, CAD, HRSD Key Responsibilities (Business Analyst):
• Conduct in-depth discovery sessions to understand business needs and translate them into clear, actionable requirements.
• Analyze existing processes to identify opportunities for improvement and automation using ServiceNow.
• Collaborate with stakeholders to design and document ServiceNow solutions that align with business objectives and best practices.
• Work closely with development teams to ensure successful implementation of ServiceNow solutions.
• Conduct thorough testing to verify that solutions meet requirements and quality standards.
• Provide ongoing support to end-users, offering guidance and troubleshooting assistance.
• Stay updated on the latest ServiceNow features and trends to drive innovation.

Qualifications for Business Analyst role include:

• 4+ years of experience as a Business Analyst in a ServiceNow environment.
• Strong understanding of ServiceNow platform capabilities and modules.
• Proficiency in ITIL v3 or v4.
• Excellent analytical and problem-solving skills.
• Familiarity with Agile/Scrum methodologies.
• Exceptional communication and interpersonal skills.
• ServiceNow CSA or CIS certification is a plus.

Why choose this role?

• Development Opportunities: Develop your skills with industry-leading training and mentorship.
• Impactful Work: Help clients achieve their business goals through innovative solutions.
• Collaborative Culture: Work alongside a supportive and successful team.
• Global Reach: Be part of a company shaping the future of technology.

This opportunity offers a unique chance to grow professionally while working remotely. ],