ServiceNow Quality Assurance Expert

ServiceNow Quality Assurance Professional

We are seeking a detail-oriented and experienced ServiceNow QA Specialist to join our IT team.

Your Key Responsibilities:

• Develop and execute test plans, test cases, and test scripts for ServiceNow applications and integrations.
• Perform functional, regression, integration, and UAT testing across various ServiceNow modules.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage.
• Identify, document, and track defects and issues using tools like JIRA or ServiceNow's built-in capabilities.
• Participate in Agile/Scrum ceremonies and contribute to sprint planning and retrospectives.
• Validate ServiceNow upgrades and patches, ensuring no disruption to existing functionality.
• Automate test cases using tools such as ATF (Automated Test Framework) or third-party automation tools.
• Maintain and improve QA documentation, standards, and best practices.

Key Requirements:

• 5+ years of QA experience, with at least 3 years focused on ServiceNow.
• Strong understanding of ServiceNow architecture, modules, and workflows.
• Experience with ATF, Selenium, or other automation tools.
• Familiarity with Agile methodologies and tools like JIRA, Confluence, or Azure DevOps.
• Excellent analytical, problem-solving, and communication skills.