ServiceNow Pre-Sales Solution Architect & BPC

Job Description

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a seasoned ServiceNow professional with a proven track record in both pre-sales solution architecture and business process consulting. The successful candidate will have deep expertise across the ServiceNow platform, strong stakeholder engagement skills, and the ability to design and deliver innovative solutions that align business objectives with technical capabilities.

This individual will lead end-to-end ServiceNow engagements, from early-stage sales campaigns and discovery workshops, through solution design, development, and delivery support, ensuring outcomes that drive measurable business value. A blend of technical acumen, process consulting expertise, and strategic communication will be critical to success.

Fujitsu Right Now

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What We Offer

• The opportunity to sell, architect and design ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Key Responsibilities

Sales & Solution Architecture:

• Lead ServiceNow pre-sales activities including product demonstrations, solution proposals, and customer presentations.
• Develop and maintain a library of reusable ServiceNow solution assets, business cases, and demos.
• Define scalable, standards-compliant architectural blueprints aligned with client goals, budgets, and timelines.
• Respond to RFI/RFPs and scope Proof of Concept (PoC)/Proof of Value (PoV) initiatives.
• Serve as a ServiceNow thought leader in the organization, offering insight into current trends, innovations, and platform capabilities.

Business Process Consulting

• Analyze client business processes, workflows, and pain points to define improvement opportunities.
• Translate business requirements into actionable ServiceNow configurations, particularly in ITSM, ITOM, PPM, HR, and FSM.
• Facilitate workshops to gather requirements and deliver tailored solutions that drive operational efficiency.
• Document new and revised business processes, including standard operating procedures and process maps.
• Provide training and support stakeholders for adoption of new processes and technologies.
• Monitor solution performance post-deployment and recommend continuous improvement measures.

Leadership & Collaboration

• Act as a trusted advisor to both technical teams and business stakeholders.
• Guide and mentor other Solution Architects, Developers, and Process Analysts.
• Ensure alignment between ServiceNow implementations and ITIL best practices.
• Provide strategic direction for integrating ServiceNow with other enterprise systems to ensure data consistency and workflow automation.

Required

Qualifications & Experience:

• 5+ years of ServiceNow architecture, design, and development experience, with at least 3 years in a pre-sales or client-facing consulting role.
• Minimum 4 years of experience in business process analysis or consulting, ideally related to ITSM and ITOM.
• At least two full lifecycle ServiceNow implementations as a lead architect or consultant.
• Strong hands-on experience across multiple ServiceNow product lines: ITSM, ITOM, PPM, HR, FSM.
• Proficient in JavaScript and/or Java for scripting and customization on the ServiceNow platform.
• Demonstrated ability to lead business transformation initiatives with tangible outcomes.
• Exceptional communication, presentation, and stakeholder engagement skills.
• Experience facilitating workshops and delivering training to technical and non-technical audiences.

Certifications

• ServiceNow Certified System Administrator (Required)
• ServiceNow Certified Implementation Specialist (Required)
• ITIL v3 or v4 Foundation Certification (Preferred).

About Us

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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