Senior ServiceNow Developer

Our company strives to deliver responsible growth by serving our clients, colleagues, communities, and investors every day.

We are committed to creating a diverse and inclusive work environment that attracts and develops exceptional talent. We support their physical, emotional, and financial well-being, recognize and reward performance, and make a positive impact in the communities we serve.

This role is part of our team that builds successful careers with opportunities to learn, grow, and make an impact. Job Summary

The senior ServiceNow ITSM developer is a technical expert responsible for analyzing, designing, configuring, and implementing software development projects using ServiceNow ITSM, ITAM, and ITOM.

Key responsibilities include ensuring software meets functional, non-functional, and compliance requirements, coding solutions, unit testing, and integrating the solution into the overall application/system with clear interfaces.

Job expectations include awareness of development and testing practices in the industry. Key Responsibilities:

• Support the setup, configuration, and implementation of ServiceNow's ITSM, ITOM, and ITAM capabilities.
• Design, create, and maintain reports, including platform and performance analytics, process mining, and key performance indicators at a process/workflow and operational perspective.
• Develop interactive dashboards, widgets, and workspaces.
• Create and maintain forms, reports, views, workflows, business rules, scripts, access control lists, groups, and roles.
• Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc.).
• Assist with design, creation, and cataloging of business process flows.
• Perform tasks to design and configure ServiceNow functions to meet operational needs.
• Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.
• Utilize experience in creating APIs to establish seamless communication between ServiceNow and other systems.
• Design and implement robust APIs for efficient data exchange.
• Code solutions and unit test to deliver requirements per defined acceptance criteria and compliance requirements.
• Use multiple architectural components in design and development of client requirements.
• Perform continuous integration and continuous development activities.
• Contribute to story refinement and definition of requirements.
• Participate in estimating work necessary to realize a story/requirement through the delivery lifecycle.
• Contribute to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause.
• Perform spike/proof of concept as necessary to mitigate risk or implement new ideas. Required Skills and Qualifications:
• Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands-on experience.
• 7+ years of experience working as a ServiceNow developer.
• 5+ years of experience working in the Discovery module of ServiceNow.
• Proficiency with API development (SOAP OR REST).
• Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies.
• Expertise in ServiceNow development, JavaScript, Angular JS or React JS.
• Proficiency in ServiceNow Flow Designer.
• Excellent written and verbal communication skills.
• Experience with complex and global projects. Benefits:

Our company provides industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the company.