Senior Platform Administrator - ServiceNow

Job Title: ServiceNow Administrator

Key Responsibilities:

• Administer and configure the ServiceNow platform according to organizational requirements and best practices.
• Perform platform upgrades, patches, and enhancements in collaboration with IT teams.
• Create and manage user accounts, roles, and groups to ensure proper access controls and permissions.
• Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog.
• Develop and maintain ServiceNow workflows, business rules, UI policies, and other customizations as needed.
• Monitor system performance, troubleshoot issues, and optimize platform performance.
• Collaborate with stakeholders to gather requirements and implement new features and functionality.
• Provide technical support and assistance to end users, including troubleshooting and issue resolution.
• Create and maintain documentation, including system architecture diagrams, configuration guides, and knowledge base articles.

Required Skills and Qualifications:

• ServiceNow Certified System Administrator (CSA) certification is required;
• ServiceNow Certified Implementation Specialist certification is preferred.
• Minimum 4 years of experience as a ServiceNow Administrator, with at least 1 year of experience in an L2 support role.
• Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and other modules.
• Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.
• Experience with ServiceNow integrations, including REST APIs, MID Servers, and Web Services.

Benefits:

• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Experience working in an Agile development environment is a plus.