IT Platform Leader

Senior IT Administrator

We are looking for a seasoned professional to lead the administration of our ServiceNow platform.

The ideal candidate will be responsible for managing, configuring, maintaining, and continuously improving the ServiceNow platform to ensure optimal performance and alignment to ITIL standards.

This is an onsite role working in a mid-to-large enterprise environment with a minimum of 5 years of hands-on experience managing the ServiceNow platform. About the Role

We seek a skilled Sr. ServiceNow Administrator with expertise in administering core modules within ServiceNow, including Incident, Problem, Change, Request, CMDB, Knowledge, Asset (HAM&SAM), Employee Experience, and Service Catalog.

The successful candidate will design and implement solutions within the platform that support business needs and align with industry best practices.

• Administer and maintain all core modules within ServiceNow.
• Perform advanced configuration and development of forms, workflows, client/server scripts, notifications, business rules, UI policies, and integrations.
• Partner with process owners to design and implement solutions within the platform.
• Maintain data integrity and perform regular audits of the CMDB, discovery results, and related data sets.
• Manage platform upgrades, patches, and releases.
• Develop and maintain custom reports, dashboards, and performance analytics for stakeholders and process owners.
• Provide user support, training, and documentation across all levels of the organization.
• Troubleshoot and resolve platform issues.
• Collaborate with developers, architects, and vendors on platform enhancements and third-party integrations.
• Monitor system performance and proactively identify opportunities for optimization. About You
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 5 years of ServiceNow administration experience.
• Strong understanding of ITIL framework and experience working in ITSM environments.
• Familiarity with ServiceNow Studio, Flow Designer, Script Includes, and Integration Hub.
• Experience with Discovery, CMDB management, and data reconciliation.
• Familiarity with ServiceNow upgrades, cloning, and system health checks.
• ServiceNow Certified System Administrator (CSA) required.

Licence and equity given as a benefit.