Senior ServiceNow Platform Engineer - Software Asset Management

Description

As a Senior Platform Engineer for Software Asset Management, you will manage and support various processes focused on documenting, monitoring, and controlling critical process points as defined by business policies and standards. You will closely partner with a centralized team to ensure that critical daily, weekly, and monthly processes are executed timely and with quality. Your role will involve educating and gaining buy-in from key stakeholders to ensure the appropriate execution of our processes. Furthermore, you may lead or engage in critical departmental or cross-functional initiatives and projects.

This role requires effective communication and the ability to influence partners across multiple functional areas and levels within the organization. Strong analytical and problem-solving skills, coupled with attention to detail, are key. A willingness to challenge the status quo, roll up your sleeves, and adapt to a dynamic environment are essential for success. Strong leadership skills are necessary to drive and motivate others to deliver flawless execution each day, including any process improvement projects.

Company Culture and Environment

Capital One promotes a collaborative and inclusive culture that values innovation and teamwork. Employees are encouraged to challenge existing processes and contribute to meaningful changes within the organization.

Career Growth and Development Opportunities

There are numerous opportunities for professional development and advancement within Capital One, including engagement in cross-functional teams and participation in process improvement initiatives.

Detailed Benefits and Perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. This includes performance-based incentive compensation like cash bonuses or long-term incentives.

Compensation and Benefits

• McLean, VA: (127,500 - )145,500 for Senior Platform Engineer
• Plano, TX: (115,900 - )132,200 for Senior Platform Engineer
• Richmond, VA: (115,900 - )132,200 for Senior Platform Engineer
• Wilmington, DE: (115,900 - )132,200 for Senior Platform Engineer
• Performance-based incentives which may include cash bonuses and/or long-term incentives
• Comprehensive health, financial, and other benefits

Why you should apply for this position today

This role is an exceptional opportunity to engage in meaningful projects that contribute to the efficiency and effectiveness of organizational processes. By joining Capital One, you will be part of a company that values innovation and offers a collaborative environment.

Skills

• Strong analytical and problem-solving skills
• Excellent communication and influencing abilities
• Experience with ServiceNow
• Ability to drive process improvements
• Attention to detail and results orientation
• Leadership and motivational skills

Responsibilities

• Oversight of multiple processes: monitor, report, and plan process improvement initiatives
• Maintain formal process documents (procedures and diagrams)
• Participate in cross-functional project teams to provide input and partner on execution efforts
• Provide customer service and training on specific processes
• Lead process improvement initiatives to achieve desired outcomes
• Collaborate with stakeholders to drive changes and gather requirements
• Focus on achieving both short and long-term goals in a dynamic environment

Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in ServiceNow

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• High School Diploma, GED or equivalent certification

Experience Requirements

• At least 3 years of experience in ServiceNow
• Preferred: 3+ years of experience with SAMPro
• Preferred: 2+ years of experience in Agile practices

Why work in Charlottesville, VA

Charlottesville offers a charming blend of history, culture, and outdoor activities. Known for its picturesque landscapes and vibrant arts scene, the city provides an ideal environment for both personal and professional growth. Enjoy a close-knit community atmosphere while being part of a dynamic workforce.