Senior ServiceNow Platform Engineer for Software Asset Management

Description

As a Platform Engineer for Software Asset Management, you will play a vital role in managing and supporting various processes. Your responsibilities will include documenting, monitoring, and controlling critical process points as defined by business policies and standards. You will partner closely with a centralized team to ensure that critical daily, weekly, and monthly processes are executed timely and with quality. Educating and gaining buy-in from key stakeholders around the utilization of our processes will be essential to ensure appropriate execution each and every time.

This role demands effective communication and influence across multiple functional areas and levels of the organization. Strong analytical and problem-solving skills, alongside attention to detail, are key. A willingness to challenge the status quo and the ability to adapt to a dynamic and fast-paced environment are essential for success. Strong leadership skills will enable you to drive and motivate others to deliver flawless execution daily, including process improvement projects.

Company Culture and Environment

Capital One values innovation, collaboration, and a commitment to excellence. The work environment encourages employees to challenge the status quo and supports a culture of continuous improvement and development.

Career Growth and Development Opportunities

This position offers opportunities for professional development through participation in cross-functional project teams and initiatives that enhance your skills and career trajectory. You will have the chance to lead process improvement initiatives aligned with customer outcomes, providing a platform for growth.

Detailed Benefits and Perks

Capital One offers a comprehensive and inclusive set of health, financial, and other benefits that support your total well-being. This includes performance-based incentives and opportunities for bonuses, as well as incentives that may be discretionary or non-discretionary depending on the plan.

Compensation and Benefits

• Competitive salary range depending on location:
• McLean, VA: (127,500 - )145,500
• Plano, TX: (115,900 - )132,200
• Richmond, VA: (115,900 - )132,200
• Wilmington, DE: (115,900 - )132,200
• Performance-based incentive compensation, which may include cash bonuses and long-term incentives (LTI).
• Comprehensive health benefits including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Generous paid time off policy.
• Flexible work arrangements.

Why you should apply for this position today

This role is an exceptional opportunity to contribute significantly to software asset management and process optimization within a leading financial institution. You will join a dedicated team that values collaboration and innovation, providing you the chance to make a meaningful impact.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to influence and negotiate with stakeholders across various levels.
• Familiarity with ServiceNow.
• Knowledge of process documentation and management.
• Leadership skills to drive and motivate teams.
• Adaptability to a fast-paced and dynamic environment.

Responsibilities

• Day-to-day oversight of multiple processes, including monitoring, reporting, and planning process improvement initiatives.
• Maintain formal process documents and document processes and projects.
• Participate in cross-functional project teams to provide input and support execution efforts.
• Deliver customer service and training to internal customers on specific processes.
• Identify and lead process improvement initiatives.
• Meet with key stakeholders to share results and gather requirements.
• Focus on achieving both short and long-term goals, driving execution in a fluid environment.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in ServiceNow.
• Preferred: 3+ years of experience with SAMPro.
• Preferred: 2+ years of experience in Agile practices.
• Preferred: Experience with software normalization and reclamation processes.
• Preferred: Knowledge of Adobe Suite and Microsoft products.

Education Requirements

• High School Diploma, GED, or equivalent certification.

Education Requirements Credential Category

• High School Diploma or equivalent.

Experience Requirements

• Minimum of 3 years of experience in ServiceNow.

Why work in McLean, VA

McLean, VA, is known for its vibrant community, convenient access to Washington D.C., and a strong tech and financial services presence. The area offers a rich blend of cultural, recreational, and professional opportunities, making it an excellent place for personal and career growth.