Senior Platform Engineer - ServiceNow and Process Optimization

Description

As a Senior Platform Engineer for Software Asset Management, you will manage and support various processes. Your responsibilities will include documenting, monitoring, and controlling critical process points as defined by business policies and standards. Close collaboration with a centralized team is essential to ensure that critical daily, weekly, and monthly processes are executed timely and with quality. Educating and gaining buy-in from key stakeholders around the utilization of our processes is crucial to ensure appropriate execution every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

Effective communication and influence across multiple functional areas and levels of the organization are essential. Strong analytical and problem-solving skills, along with attention to detail, are key to succeeding in this role. A willingness to challenge the status quo, roll up your sleeves, and adapt to a dynamic, fast-paced environment is critical. Displaying strong leadership skills and the ability to motivate others in delivering flawless execution each day, including process improvement projects, is a must. Knowledge of data navigation, development, and management of process controls will be vital for maintaining a well-managed function.

Company Culture and Environment

Capital One fosters a collaborative and innovative environment. The emphasis is on teamwork and supporting one another in achieving goals, which helps to create an inclusive workplace.

Career Growth and Development Opportunities

Capital One provides opportunities for professional development and continuous learning, ensuring that employees can grow in their careers while contributing to meaningful projects.

Detailed Benefits and Perks

• Comprehensive health, financial, and other benefits supporting total well-being
• Performance-based incentive compensation, including discretionary and non-discretionary bonuses
• Flexible working arrangements to support work-life balance
• Opportunities for training and development

Compensation and Benefits

• McLean, VA: (127,500 - )145,500
• Plano, TX: (115,900 - )132,200
• Richmond, VA: (115,900 - )132,200
• Wilmington, DE: (115,900 - )132,200
• Salaries for part-time roles will be prorated based on hours worked

Why you should apply for this position today

This role offers the opportunity to impact critical processes within a leading financial institution. Joining Capital One means being part of a team that values innovation and collaboration, allowing you to contribute significantly to the success of the organization.

Skills

• Proficiency in ServiceNow
• Strong analytical and problem-solving skills
• Excellent communication and influencing abilities
• Attention to detail
• Leadership and motivational skills

Responsibilities

• Day-to-day oversight of multiple processes, including monitoring, reporting, and planning process improvements
• Maintain formal process documents and document processes and projects
• Participate in cross-functional project teams to provide input and partner on execution efforts
• Provide customer service and training to internal customers on specific processes
• Identify and lead process improvement initiatives aligned with customer outcomes
• Meet with key stakeholders to share results and gather requirements

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in ServiceNow

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• Certification in relevant fields is a plus

Experience Requirements

• Minimum of 3 years in ServiceNow
• Preferred 3+ years experience with SAMPro and 2+ years in Agile practices
• Experience with software normalization and reclamation processes is a plus

Why work in Dover, DE

Dover, DE offers a vibrant community with a blend of history and modern amenities. It is known for its friendly atmosphere, close-knit community, and access to outdoor activities, making it an appealing place to live and work.