Senior Platform Engineer - ServiceNow and Process Improvement

Description

As a Senior Platform Engineer for Software Asset Management, you will manage and support various processes that are vital to our operations. Your responsibilities will include documenting, monitoring, and controlling critical process points as defined by business policies and standards. You will collaborate closely with a centralized team to ensure that essential daily, weekly, and monthly processes are executed with timeliness and quality. Additionally, you will educate and gain buy-in from key stakeholders regarding the utilization of our processes to ensure consistent and appropriate execution. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This role requires effective communication and influence across multiple functional areas, alongside strong analytical and problem-solving skills. Attention to detail, a willingness to challenge the status quo, and an ability to adapt to a fast-paced environment are essential for success. Strong leadership skills will be necessary to drive and motivate others towards flawless execution and process improvement projects. Knowledge of data navigation and the development and management of process controls will be key to maintaining a well-managed function.

Compensation and Benefits

• Competitive salary based on location and experience
• Performance-based incentive compensation, including cash bonuses and long-term incentives (LTI)
• Comprehensive health, financial, and other benefits that support your well-being
• Opportunities for professional development and career advancement
• Flexible working arrangements available

Why you should apply for this position today

This role offers the chance to engage in impactful initiatives that drive the quality of our processes. Joining our team means being part of an inclusive environment that values innovation and collaboration. You will also have the opportunity to contribute to exciting projects that directly influence the company’s success.

Skills

• Proficiency in ServiceNow
• Strong analytical and problem-solving abilities
• Excellent communication skills
• Ability to lead and motivate teams
• Experience with process documentation and management
• Knowledge of software normalization and reclamation processes
• Familiarity with Agile practices

Responsibilities

• Oversee multiple processes, monitoring, reporting, and planning process improvement initiatives
• Maintain formal process documents and create project reports, presentations, and business cases
• Participate in cross-functional project teams, providing input and liaising with training
• Offer customer service and training to internal customers on specific processes
• Identify and lead process improvement initiatives aligned with customer outcomes
• Meet with stakeholders to share results, drive changes, and gather requirements
• Focus on achieving both short and long-term goals in a dynamic environment

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in ServiceNow
• Proven experience in leading process improvement initiatives

Education Requirements

• High School Diploma, GED, or equivalent certification

Education Requirements Credential Category

• High School Diploma, GED, or equivalent certification

Experience Requirements

• At least 3 years of experience in ServiceNow
• Preferred: 3+ years with SAMPro, 2+ years in Agile practices, experience with software normalization processes

Why work in Goochland, VA

Goochland, VA, offers a peaceful and welcoming community with a blend of rural charm and suburban conveniences. With access to beautiful landscapes and outdoor activities, Goochland provides a great environment for work-life balance. The area’s proximity to Richmond enhances its appeal, offering a vibrant cultural scene, diverse dining options, and various recreational opportunities.