ServiceNow Consultant

About daita-ag:

We are a Data & AI company based in Switzerland, enabling companies from various industries to unlock their potential.

Our team is seeking a skilled ServiceNow expert to join our team. The ideal candidate should have a strong understanding of ServiceNow design, development and implementation. Key Responsibilities:

• Manage enterprise service management (ESM) processes for specific service delivery units (SDU), such as IT, HR, Finance, Procurement, and custom applications.
• Translate business needs into functional and technical ServiceNow requirements.
• Design, implement, and maintain SDU-specific processes within the ServiceNow platform, ensuring automation where possible.
• Control and improve process effectiveness, efficiency, and compliance by influencing behavior and driving change.
• Conduct platform audits, report findings, and propose improvements.
• Actively participate in IT and ESM platform-related projects.
• Offer both technical and functional guidance as a ServiceNow subject matter expert.
• Customize and configure ServiceNow applications to meet business and technical requirements.
• Ensure platform stability, performance monitoring, and technical troubleshooting.
• Collaborate with cross-functional teams to develop integrated service management processes.
• Provide deep technical support, troubleshooting, and platform configuration.
• Conduct training sessions and workshops for end-users and stakeholders.
• Ensure knowledge creation, maintenance, and publication of platform-related processes.
• Review knowledge articles for accuracy and completeness.
• Lead and participate in internal change control boards and process audits.

Qualifications:

• More than 7 years of experience as ServiceNow Consultant, Developer or Architect.
• Fluency in English is a must.
• Certified in ITIL Foundation (v3 or v4).
• Familiarity with data management and / or data management tools will be considered as an advantage.
• Experience working in an Agile/Scrum environment.
• Experience working in an international environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

We offer:

• Opportunity to work in an international environment within a group company.
• A dynamic and supportive work environment.
• Professional development opportunities and career growth.
• Flexibility in work location and schedule.
• Opportunity for self-initiative.