ITSM & AI Specialist (ServiceNow)

Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist.

Become part of an international team and thrive in a global environment where you can develop your potential and make a difference within the company.

WHAT WOULD YOU NEED?

• Between 5 and 8 years of experience in ITSM roles, ideally in international teams
• Deep knowledge of ITSM processes and tools, including incident, change, problem, asset & configuration management
• Proven experience working with ServiceNow, including configuration and administration
• Practical experience with AI modules in ServiceNow, such as Predictive Intelligence, Virtual Agent Studio & Natural Language Understanding, AI-powered automation workflows, scripting, knowledge base management and intelligent ticket routing, modern workplace technologies
• Fluent English – verbal & written communication in an international environment

WHAT WILL YOU DO?

• Act as a subject matter expert in ITSM operations and AI-driven process optimization
• Manage and configure ServiceNow platforms to meet client needs, with a focus on AI features
• Lead the implementation of Predictive Intelligence, improving ticket classification, prioritization, and routing
• Design and maintain Virtual Agent flows and NLU models to support self-service capabilities
• Contribute to the continuous improvement of ITSM processes with automation and intelligent workflows
• Ensure proper training and knowledge transfer to stakeholders regarding new AI/automation functionalities
• Collaborate with multidisciplinary teams to ensure end-to-end service quality
• Participate in data quality reviews and refine models based on performance metrics