ServiceNow Developer, Mid-Level

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Job Summary:

Amazon is seeking a ServiceNow Application Development Engineer to join their OpsTech Solutions application development team. This role involves collaborating with various teams to enhance IT service delivery through the administration and development of the ServiceNow platform, focusing on creating workflows, managing integrations, and providing user training.

Responsibilities:

• Perform technical administration and maintenance of ServiceNow IT Business Management.

• Partner with cross functional teams to build enhancements and integrations that scale.

• Create ServiceNow workflows and business rules for service improvements.

• Interface with ServiceNow for all operational requests / issues / planning.

• Lead ServiceNow release upgrades including technical and stakeholder management activities.

• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.

• Provide user training related to ServiceNow processes, policies and procedures.

• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Qualifications:

Required:

• Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.

• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.

• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

• 3+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred:

• 5+ years experience in multiple areas of technology, including application administration, configuration, and/or data services.

• Proven experience Agile scrum/Kanban methodology.

• Experience with JavaScript, Perl or PHP is strongly preferred.

• Experience customizing or developing reports from data residing in relational databases.

• Experience with web service integrations using REST, SOAP, etc.

• ITIL Foundation certified or related experience preferred.

Company:

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded in 1994, the company is headquartered in Seattle, Washington, USA, with a team of 10001+ employees. The company is currently Public Company. Amazon has a track record of offering H1B sponsorships.