Service now developer - W2 Contract

Role: Service now developer - W2 Contract

Location: Mclean VA (Hybrid)

In person interview for second round in Mclean VA

Job Description

This role will administrate, maintain and support the ServiceNow platform and modules for three work streams: IT Risk Management, IT Service Management, and IT Asset Management, which includes Incidents, Change, Release, Customized Workflows, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal.

top Skills' Details

HAMPro, SAMPro and CMDB-Asset Management - > Need expert level knowledge on driving initiatives proactively / providing architecture level suggestions on based on where we are and where we want to go.

• ServiceNow - ITAM, ITRM, ITSM

• CMDB is a must now

• JavaScript - 5+ years

• Developing RestAPI's in ServiceNow and endpoints

• Merging ServiceNow environments experience

• Data pull experience from different ServiceNow platforms

• Understand the platform and do complex migration

Secondary Skills - Nice to Haves

Modules:

ITAM - HAM is setup and SAMpro is looking to be setup, looking how to bring ITAM to CMDB

ITRM - very customized controls

ITSM

CMDB

Merging environments, integration and implementation

Developing some new to ingest from multiple ways

70% customizations

Flow, flow designer - sometimes they use this

CSM, IT Service

CSDM (want to use eventually)

Some CMDB, HAM, SAM

General Responsibilities:

Administrate, maintain and support the ServiceNow platform and modules such as Service Catalog, Event, Incident, Problem, Change, Release, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal.

Configure and deploy new functionality using ServiceNow and related web technologies.

Understand business requirements and design solutions using ServiceNow modules and custom apps.

Ensure appropriate SDLC/Devops process is adhered to when promoting updates through the development/test/production environment.

Collaborate with management, business users, developers and various other stakeholders

Create supporting system documentation including requirement documents, design documents and training guides.

Work on issues and requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements, and defect fixes.

Contribute to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics.

Develop solutions that require good knowledge of JavaScript and Glide.