ServiceNow Lead Technical Consultant- SPM, CSM

As a Senior Technical Consultant with GlideFast Consulting, you will develop and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques.

Responsibilities include:

• Delivering high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Developing custom software solutions as required through scripting and software development
• Preparing technical documentation as specified in customer contracts and as internally required
• Providing value-based assessments and workshops to help customers maximize business results from ServiceNow software
• Writing/customizing business rules, client scripts, script includes, UI policies, ACLs, data policies, UI scripts
• Troubleshooting basic configuration/script issues
• Attending requirements review and validation sessions as required
• Participating in scrum ceremonies
• Delivering measurable results within the appropriate timeline resulting in positive customer feedback
• Performing code reviews of peers as needed
• Working independently and actively supporting other Technical Consultants as mentor and team lead
• Leading sessions in implementation practices
• 3+ years as a Servicenow developer
• 1+ year(s) in a consulting role, delivering software implementations preferable
• Third-party integrations development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript APIs
• Proficiency in web service technologies (REST, SOAP), XML, and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies
• Thorough working knowledge in IT Operations Management or IT Service Management

Certifications/Education include:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer preferred

GlideFast Consulting offers various benefits including a Referral Program, Quarterly bonus opportunities for billable employees, Employee Recognition and Rewards, Professional Development opportunities, Work from home options, Annual Conference, Wellness Programs, and Philanthropic Opportunities