ServiceNow CSM Developer - Chennai, Hyderabad, Kolkata

Hiring For ServiceNow CSM Developer - Chennai, Hyderabad, Kolkata Role Description : We are seeking a highly skilled and motivated Software Engineer who has the ability to act as a mentor & provide solutions to the Dev team as well as perform hands on development (including advanced scripting). This person preferably has some experience developing ServiceNow Customer Service Management (CSM) skills, and has experience as a developer outside of ServiceNow. Essential Skills:

• Minimum 5 years of hands-on ServiceNow development experience
• Advanced scripting skills in JavaScript and GlideScript
• Experience mentoring junior developers and conducting code reviews
• Strong problem-solving and solution design capabilities
• Proven ability to lead technical discussions and provide architectural guidance
• Familiarity with ServiceNow's Integration Hub and Flow Designer
• Experience supporting Customer Service organizations.
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server/client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s)
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator [CSA] and ServiceNow Certified Implementation Specialist in CSM.

Desirable Skills:

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
• ITIL V3/V4 foundation certification
• ServiceNow Certified Application developer [CAD] certification, ServiceNow Customer Service Management (CSM)