ServiceNow Solution Architect

Job Description

We are seeking a highly skilled Technical Solutions Architect to join our team and lead the implementation of ServiceNow solutions across various modules.

The ideal candidate will have strong experience in delivering enterprise-wide solutions in the Banking and Capital Markets (BCM) domain, with a proven track record of implementing FSO-aligned architectures and processes using the ServiceNow platform.

This role requires a strategic thinker who can design and implement FSO-aligned digital workflows on the ServiceNow platform tailored for BCM clients. Key Responsibilities:

• Architect and lead the implementation of ServiceNow solutions across modules such as ITSM, ITOM, IRM/GRC, SecOps, CMDB, and custom applications.
• Design and implement FSO-aligned digital workflows on the ServiceNow platform tailored for BCM clients.
• Provide strategic architectural direction for ServiceNow integrations with core banking, ERP, and cloud platforms.
• Define enterprise-wide ServiceNow architecture, governance, and development standards to ensure scalability, security, and compliance.
• Work with cross-functional teams to design and automate business processes across IT, risk, security, and operations functions.
• Leverage FSO templates and frameworks to ensure solutions align with industry best practices and regulatory requirements.
• Serve as the primary technical lead in ServiceNow delivery for BCM clients, including planning, stakeholder engagement, solution design, and quality assurance.
• Lead ServiceNow roadmap planning, innovation, and platform expansion based on evolving client needs. Required Skills and Qualifications:
• 8+ years of hands-on ServiceNow architecture and implementation experience.
• FSO certification with strong understanding of financial services operations.
• Demonstrated experience in delivering ServiceNow solutions to Banking and Capital Markets (BCM) clients.
• Expertise in ServiceNow modules including ITSM, IRM/GRC, CMDB, ITOM, SecOps, and custom scoped apps.
• Proven ability to define technical architecture and platform strategy across large, regulated enterprises.
• Strong understanding of compliance, risk, and governance requirements in financial services.
• Experience in integration of ServiceNow with external systems such as ERP, CRM, identity platforms, and data lakes.
• Excellent client-facing communication and leadership skills.