ServiceNOW Administrator

Role: ServiceNOW Administrator (CMDB)

Location: Fremont, US

We are seeking a highly experienced ServiceNOW Administrator to join our team. As a key member of our IT department, you will be responsible for operationalizing and administering our existing CMDB, as well as coordinating and training technical resources.

The ideal candidate will have a minimum of three years' experience as a Project Lead for ServiceNow implementation and administration, with minimal supervision. You will also be responsible for creating an assessment of needs for the existing CMDB, creating a project plan to operationalize it, and finalizing the rollout of Resource Manager, including building complex reports and dashboards.

Daily/Weekly expectations:

• Plan and lead meetings for each project daily/weekly
• Meeting notes will be sent out within 24 hours of each meeting
• Timelines and deliverables will be met as indicated in the project plan
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday project meeting

The successful candidate must be able to work independently and as a team. They should have excellent communication skills, professional organization, technical documentation, and experience with systems analysis, design, and programming.

Milestone Deliverables:

• Create an assessment of needs for existing CMDB: Due in 2 weeks
• Create Project Plan to Operationalize existing CMDB: Due in 1 month
• First Draft of CMDB Process Plan: Due within 60 days
• First draft of Resource Manager Dashboard: Due within two weeks
• Final draft of Dashboard and all required reports: Due within 1 month