ServiceNow Engineer, Mid-Level

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Job Summary:

Morningstar is seeking a skilled and experienced ServiceNow Developer to join their dynamic ServiceNow team in Corporate Systems. The role involves collaborating with cross-functional teams to analyze requirements, design solutions, and implement enhancements to ServiceNow instances, ensuring seamless integration with existing systems and business processes.

Responsibilities:

• ServiceNow Configuration and Development: Configure ServiceNow applications, modules, workflows, and interfaces to meet the organization's ITSM, HRSD, HAM and/or SAM requirements.

• Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.

• Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).

• Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions

• Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.

• Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.

• Continuous Learning: Stay current with the latest ServiceNow features, tools, and best practices.

• Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.

• Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

• Requirement Gathering and Analysis: Work closely with business stakeholders and technical teams to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum 5 years of working experience as a ServiceNow Developer, preferably with ITSM, HRSD and/or ITAM modules.

• ServiceNow Certified Application Developer (CAD) certification is highly desirable.

• Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.

• In-depth knowledge of ITIL processes and best practices for IT Service Management.

• Strong analytical and problem-solving skills to design effective ITSM, HRSD and/or ITAM solutions.

• Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.

• Excellent organizational and time management skills to handle multiple projects simultaneously.

Preferred:

• Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.

• Experience with Performance Analytics a plus.

• Understanding of Agile development methodologies is a plus.

Company:

Morningstar provides independent investment research to investors worldwide. Founded in 1984, the company is headquartered in Chicago, Illinois, USA, with a team of 10001+ employees. The company is currently Public Company. Morningstar has a track record of offering H1B sponsorships.