Product Development Coordinator - ServiceNow

Scope of Services

Seeking a Product Development Coordinator to oversee, develop, and coordinate complex IT product and solution development initiatives for the ServiceNow platform.

This role involves:

• Managing delivery schedules, technical integrations, and product performance.
• Aligning initiatives with the Department's business goals and technology standards.
• Leading product lifecycle activities including development planning, feature delivery, and release cycles.
• Acting as the primary liaison between business owners and technical teams.
• Ensuring seamless transition of new capabilities into operations while balancing business priorities and technical constraints.

Key Responsibilities:

• Manage schedules, resolve delivery risks, and facilitate stakeholder alignment.
• Support development work and operations readiness.
• Coordinate with enterprise architecture and engineering teams.
• Communicate effectively with stakeholders and leadership.

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Communication, or a related field; OR
• Equivalent job-related experience on a year-for-year basis.

Experience

• Minimum 7 years in IT product development, engineering, or project delivery with an emphasis on software lifecycle management.
• At least 5 years of leading cross-functional teams delivering complex products or tech solutions in high-tech or government settings.
• Proven ability to manage timelines, release planning, and stakeholder expectations across both business and technical domains.
• Experience with ServiceNow system integration and post-deployment support.
• Familiarity with Agile, backlog grooming, and sprint planning preferred .
• Knowledge of Florida's IT governance rules (60GG-1 through 5, F.A.C.) desirable .
• Strong communication skills for presentations, reporting, and stakeholder engagement.
• Proficiency in tools like SharePoint 365, Microsoft Project, and collaborative planning platforms highly desired .

Primary Job Duties / Tasks

The Manager, Product Development will:

• Oversee and coordinate delivery of software enhancements from planning through implementation.
• Facilitate collaboration between users, developers, and enterprise architects.
• Maintain product roadmaps, release schedules, and delivery milestones.
• Track development status, release readiness, and risk mitigation.
• Translate business requirements into actionable delivery plans.
• Address integration issues and post-deployment planning.
• Align development with resources, funding, and procurement timelines.
• Lead or support solution testing and technical evaluations.
• Coordinate change management, communication, and training efforts.
• Ensure seamless transition from development to operational use and adoption.

Job-Specific Knowledge, Skills, and Abilities (KSAs)

Product and Program Delivery

• Knowledge of ServiceNow implementation and best practices.
• Understanding of software product lifecycle stages.
• Familiarity with technical architecture alignment and versioning.
• Ability to manage feature delivery timelines and dependencies.
• Skills in product performance monitoring and iterative improvement.
• Translating business requirements into technical solutions.
• Managing metrics across cost, schedule, and quality.

Business and Technical Capabilities

• Knowledge of Agile, Scrum, and Waterfall methodologies.
• Business analysis and solution recommendation skills.
• Strong verbal and written communication across diverse audiences.
• Familiarity with compliance, accessibility (ADA), and security standards.
• Ability to integrate new technologies into product ecosystems.

Additional Tools & Technologies

• Proficient with Microsoft Office Suite, Visio, SharePoint 365.
• Experience with Azure DevOps or equivalent product tracking tools.
• Capable of managing multiple product cycles aligned with funding and stakeholder needs.

General Knowledge, Skills, and Abilities (KSAs)

• Initiative Ability to self-organize, plan tasks, and monitor work progress independently.
• Communication Clear and effective verbal/written communication across different forums.
• Customer Service Responsive to customer needs and issues.
• Decision Making Uses critical thinking and analysis to make informed decisions.
• Flexibility Open to change and adaptable to shifting requirements.
• Interpersonal Courteous, professional, and empathetic interactions.
• Leadership Encourages and guides others; adaptable leadership styles.
• Problem Solving Evaluates options and recommends sound solutions.
• Team Building Collaborates and motivates peers toward shared goals.
• Quality Assurance Applies best practices in QA and control techniques.