Journeyman ServiceNow and Enterprise Tools Support Specialist #6169

GovCIO
Washington, DCPosted 10 days ago
Overview
Key Responsibilities
- Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools.
- Serve as a subject matter expert for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
- Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
- Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
- Develop and implement automation and monitoring solutions to improve system reliability and performance.
- Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
- Maintain compliance with federal cybersecurity standards.
- Document technical solutions, system configurations, and standard operating procedures.
Requirements
Bachelor's degree with 3-5 years of experience or commensurate experience.
Required Skills and Experience
- 3+ years of hands-on experience with ServiceNow administration and development.
- Proficient in one or more enterprise monitoring or endpoint management tools.
- Strong understanding of ITIL frameworks and best practices.
- Experience with scripting languages and REST/SOAP APIs.
- Demonstrated ability to work in a fast-paced, mission-focused environment.
Preferred Skills and Experience
- Active ServiceNow Certified System Administrator or Developer Certification.
- Experience supporting IT environments within federal agencies.
- Knowledge of federal cybersecurity compliance standards.
- Familiarity with Agile development and DevSecOps environments.
Apply Online
Get Job Offers
NEW

Sign up as a candidate and have companies like GovCIO reach out to you directly with opportunities!