Journeyman ServiceNow and Enterprise Tools Support Specialist #6169

GovCIO

GovCIO

Washington, DC

Posted 10 days ago


Overview

Key Responsibilities

  • Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools.
  • Serve as a subject matter expert for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
  • Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
  • Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
  • Develop and implement automation and monitoring solutions to improve system reliability and performance.
  • Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
  • Maintain compliance with federal cybersecurity standards.
  • Document technical solutions, system configurations, and standard operating procedures.

Requirements

Bachelor's degree with 3-5 years of experience or commensurate experience.

Required Skills and Experience

  • 3+ years of hands-on experience with ServiceNow administration and development.
  • Proficient in one or more enterprise monitoring or endpoint management tools.
  • Strong understanding of ITIL frameworks and best practices.
  • Experience with scripting languages and REST/SOAP APIs.
  • Demonstrated ability to work in a fast-paced, mission-focused environment.

Preferred Skills and Experience

  • Active ServiceNow Certified System Administrator or Developer Certification.
  • Experience supporting IT environments within federal agencies.
  • Knowledge of federal cybersecurity compliance standards.
  • Familiarity with Agile development and DevSecOps environments.
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