Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid.

DECSKILL operates in 3 main areas:

• DECSKILL TALENT : providing our customers with an extension of their IT teams for technological aspects.
• DECSKILL BOOST : specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to your needs at the desired speed.
• DECSKILL CONNECT : offering consulting services, and the implementation and management of IT infrastructures.

Our practice results in creating value for our clients through skilled and motivated professionals, technology solutions, and value-added services that enable business operation and transformation. What are we looking for?

Our IT Service Management unit is growing, and we need an experienced ServiceNow Architect. This role requires solid experience as a CSM architect, supporting cross-functional design issues with a focus on the ‘OnePortal’ integration between Adobe and ServiceNow. In this project:

You will join the Digital Transformation area of a global company specialized in SaaS technology for the travel industry. The Solution Architect will work within a small team of specialists, supporting Business Analysts and a senior developer. What will be your responsibilities?

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronization.
• Collaborate with development, integration, and product teams to ensure quality and consistency of solutions.
• Participate in design sessions, providing strategic and technical insights on integrations and user experience.
• Ensure compliance with architecture, security, and scalability standards.
• Propose improvements to optimize service flows and user experience within the CSM portal.
• Document technical architecture, integration diagrams, and key processes.

Technical & Functional Experience:

• Proven experience as a ServiceNow CSM Architect, with strong technical and functional knowledge.
• Experience designing CSM portals and integrating ServiceNow with external systems.
• Knowledge of integrations with Adobe or similar solutions.
• Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
• Strong communication and collaboration skills in multidisciplinary environments.
• Advanced English level.

What can we offer you?

• Be part of a talented team!
• Incredible working environment!
• Full remote working mode!
• Opportunities to implement your ideas!

Location: Ideally Spain or Portugal. Interested?

We value your talent. If you're eager to grow professionally and are proactive, we want to hear from you! Decskill is committed to equality and non-discrimination, promoting diversity and inclusion regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination.

Find the original ad on Kit Empleo: here.

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