ServiceNow Engineer IV

• *Our Values in Action**

The Friedkin Group and its affiliates are guided by a set of core values that shape every decision we make and every action we take. These values create lasting benefits for our associates, shareholders, and the communities we serve.

We believe in putting our values into practice to drive excellence and growth in all areas of our business. This commitment to excellence is reflected in our comprehensive benefits package, which includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

To be part of a team that values innovation, creativity, and collaboration, apply now!

• *A Day in the Life of a ServiceNow Engineer IV**

This role requires a highly skilled engineer who can improve user experience, optimize workflows, and identify low-code opportunities for technical and business stakeholders. As a ServiceNow Engineer IV, you will leverage your expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.

Some key responsibilities include:

• Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform to ensure an intuitive and efficient user experience.
• Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and security in all implementations.
• Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines.
• *What We Need from You**

To succeed in this role, you should have a Bachelor's degree and at least 8 years of experience in a related field. Additionally, you should have 3 years of experience focused on ServiceNow UX design, 5 years of experience developing ServiceNow solutions, and 8 years of experience delivering IT solutions to business initiatives. Required skills include expertise in Platform Management, Employee Experience, UX Design, Workflow Engineering, Automation and Integrations, and Agile methodologies. Certification as a System Administrator or Application Developer is preferred.