ServiceNow Platform Architect

About the Role

We're seeking a highly skilled Technical Architect with experience in ServiceNow platform architecture and hands-on configuration across multiple modules. As a Lead Platform Architect, you'll serve as a subject matter expert and trusted advisor across Slalom's most critical ServiceNow engagements.

This role demands a high degree of functional and architectural expertise across ServiceNow, combined with professional maturity, client leadership, and the ability to operate effectively beyond IT—across lines of business, strategy, and transformation.

Key Responsibilities

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.

What We're Looking For

• 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom invests in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.

The base salary pay range for this position at the Senior Consultant level is $110,000 to $203,000. The base salary pay range for this position at the Sr. Principal level is $140,000 -$258,000. In addition, individuals may be eligible for an annual discretionary bonus.