ServiceNow Change Management Specialist

ServiceNow Change Management Specialist

We are seeking a highly skilled and experienced ServiceNow change management specialist to join our team.

Key Responsibilities:

• Develop and maintain a comprehensive change management strategy and policies that align with industry best practices.
• Review and assess all change requests for completeness and adherence to established guidelines, ensuring minimal disruption to business operations.
• Facilitate the Change Advisory Board (CAB) meetings to review and approve or reject change requests, providing expert guidance on IT infrastructure and architecture.
• Collaborate with various teams to plan and execute changes, leveraging technical skills and people skills to drive successful outcomes.
• Identify and address potential risks associated with changes and implement mitigation strategies to minimize their impact.
• Maintain accurate records of all change activities in the ServiceNow platform, providing valuable insights into process improvements.
• Provide feedback and recommendations for improving IT infrastructure and processes, driving business transformation and growth.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology or a related field, with a strong understanding of ITIL practices and principles.
• Experience managing data within ServiceNow, specifically CI's, and managing core ITSM services such as Change, Problem, or Incident.
• ServiceNow certification is highly desirable, demonstrating expertise in change management and IT service management.
• Strong knowledge of IT infrastructure and architecture, including cloud computing and DevOps methodologies.

Benefits:

• This role offers a full range of benefits, including medical, dental, and vision coverage, as well as opportunities for professional development and growth.
• As a remote position, this role provides flexibility and work-life balance, allowing you to thrive in a dynamic and supportive environment.

About the Role:

This is a unique opportunity to combine technical skills, people skills, and a capacity to learn and lead, driving process improvements and business transformation.

We value diversity, equity, and inclusion, and strive to create a workplace culture that supports the needs of all employees. If you're passionate about technology and change management, we encourage you to apply for this exciting opportunity.