Servicing the Future with Expert ServiceNow Professionals

Job Overview

We are seeking a skilled ServiceNow engineer to join our Solutions Modernization Team in Fidelity's Enterprise Infrastructure Group.

The ideal candidate will have experience with configuration and connection to the ITOM Event Management module, applying OOTB Event connectors, ServiceNow CMDB, and Service Mapping.

About the Role

• Configure and connect to the ServiceNow ITOM Event Management module.
• Apply OOTB Event connectors, ServiceNow CMDB, and Service Mapping.

Requirements

• Bachelor's Degree or equivalent experience in Computer Science, Engineering, IT, or equivalent.
• Five or more years' experience in software development related to the role.
• Comprehension and experience with application and implementation of ServiceNow ITOM Event Management module, Integration Connectors (OOTB and Custom), Event/Alert/Correlation rule creation, Notifications, ServiceNow ITSM stack.
• Strong knowledge of the ITSM framework.
• Proven experience with development and implementation of any ServiceNow Modules – ITOM Event Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, CSDM, Configuration (CMDB) or other ITSM/CMDB applications.
• Proven experience with ServiceNow client- and server-side JavaScript and ServiceNow APIs.
• Familiarity with software languages: JavaScript, Powershell, HTML, JSON, CSS, AJAX.
• Experience working within the Agile standard methodology and participation in ceremonies.
• Ability to lead and mentor junior-level developers.
• Proven ability to work with individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships.
• Comfortable as a self-starter – able to act independently under general direction.

What We Offer

A dynamic work environment with opportunities for growth and development.

An experienced team that values collaboration and open communication.

A comprehensive benefits package that includes [insert benefits].

How to Apply

Please submit your application through our online portal. We look forward to reviewing your qualifications and discussing this opportunity further.