Chief ServiceNow Architecture Specialist

Job Description

About Us

We are a leading application software consulting and systems integration company based in the United States. We deliver software solutions for our clients by building new applications, implementing cloud and packaged systems, and modernizing legacy systems.

The Role

Our team is seeking an experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across our client base. The ideal candidate will have deep technical expertise in the ServiceNow platform, a strong understanding of building software systems, and the ability to translate business requirements into scalable and efficient technical solutions.

Key Responsibilities:

• Design and implement ServiceNow solutions that align with architecture standards and business goals.
• Define and maintain the ServiceNow architecture roadmap and ensure platform scalability and performance.
• Lead the technical design of solutions.
• Develop and maintain integrations between ServiceNow and other systems.
• Establish and enforce development standards, coding guidelines, and best practices.
• Conduct code reviews and ensure adherence to architectural principles and security standards.
• Work closely with business analysts, process owners, and stakeholders to gather requirements and deliver effective solutions.
• Provide technical guidance and mentorship to ServiceNow developers and administrators.
• Oversee platform upgrades, patching, and performance tuning.
• Ensure high availability, disaster recovery, and compliance with data governance policies.
• Stay current with ServiceNow releases and new features, and recommend enhancements to improve platform capabilities.
• Drive automation and digital transformation initiatives using ServiceNow.

Qualifications and Skills

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in IT, with at least 4 years in a ServiceNow Architect or Lead Developer role.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more modules.
• ServiceNow Certified Application Developer (CAD) preferred.
• Deep understanding of ServiceNow architecture, data model, and platform capabilities.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with Agile/Scrum methodologies and DevOps practices.
• Strong problem-solving, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills with all levels of internal and client staff and management.
• Ability to effectively communicate and articulate with technical and non-technical audiences.

Benefits

All professionals at our company share a passion for making a real difference for individuals, communities, and the world. We offer a flexible work environment, market-based compensation, professional training and mentoring, employee wellness programs, and opportunities to give back to the community.