ServiceNow CMDB Developer

Job Title: ServiceNow CMDB Developer

At NR Consulting, we are looking for a skilled ServiceNow CMDB Developer to join our team.

The Configuration Management Database (CMDB) Developer position is responsible for ServiceNow CMDB and CSDM enhancements, bug fixes, building and maintaining integrations, refining the backlog, and supporting strategic efforts to implement or improve relevant modules.

Core Responsibilities:

• Design, develop, and implement CMDB or CSDM solutions on the ServiceNow platform
• Customize ServiceNow applications to streamline and automate processes
• Build integrations to other applications within the organization as needed
• Troubleshoot issues
• Ensure standards, architecture, design, and methodology standards are adhered to
• Identify and evaluate ServiceNow features and emerging capabilities, advocating for those that benefit the organization financially and operationally

Requirements:

• Strong knowledge of ITIL framework, SPM, and ITSM standards and processes
• Operational understanding of the ServiceNow CSDM
• Hands-on experience with ServiceNow development, troubleshooting, discovery patterns, service maps, CMDB 360, cloud discovery, and service graph connector
• Operational experience with event management and agent client connector
• Scripting in JavaScript
• Willingness to assist with ServiceNow questions and training
• Proven expertise and passion for customer service
• Experience with ServiceNow platform deployment and operations
• Excellent time management and collaboration skills

Education:

• Bachelor's degree in Computer Science or related field with at least 3 years of ServiceNow development experience, OR
• 7+ years of equivalent experience, training, and/or education in IT industry and Service Management

Certifications:

• ServiceNow Certified System Administrator (CSA) required; ITIL Foundations (preferred)