Forward Deployed Solution Architect

Transform the Future of Enterprise AI with ServiceNow

Company Description

We are ServiceNow, a global leader in intelligent cloud-based platforms. Our mission is to make the world work better for everyone. We partner with our most strategic customers to shape the future of enterprise AI.

Job Description

You will join our Applied AI Forward Deployed Engineering team as a Forward Deployed Solution Architect (FDSA). You will operate on the frontlines of that transformation, embedding with customers to uncover opportunities, architecting AI-powered systems that drive ROI, and guiding how those solutions scale across the Now Platform.

This role matters because enterprise leaders demand outcomes from AI. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success.

Your Role

• Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
• Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
• Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
• Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
• Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
• Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
• Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets.

What Success Looks Like

• Solution-Ready Build Delivered: You deliver a validated AI solution-ready build within 8–12 weeks that directly addresses a business-critical problem.
• Widespread Reuse: Your assets—from prompts to orchestration logic—are leveraged by other teams and codified for scale.
• Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence.
• Business Transformation: The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction.
• Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments.
• Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner.