ServiceNow Implementation Specialist

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers innovative solutions to business challenges in the technology and services environment. Our services include application development, business process outsourcing, data services, and professional services.

Job Summary

We are seeking a talented ServiceNow Implementation Specialist to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on ITOM, ITSM, APM, and CMDB implementations.

Key Responsibilities:

• Implement and configure ServiceNow modules including ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Qualifications

• 2–5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification – Required
• Strong knowledge and experience with various modules including ITOM, ITSM, CMDB, APM, HAM.
• Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.