ServiceNow Developer, Associate

Job Title: ServiceNow Developer, Associate

Location: Baltimore, MD (Onsite, 5 days per week)

Required Clearance: Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies. For over 30 years, LCG has brought digitization and innovation to the Health and Human Services and NIH ecosystems.

The company supports IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is seeking a ServiceNow Developer, Associate for implementing IT Operations Management solutions. The ServiceNow Developer will be responsible for developing solutions using best practices for implementing Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine modules - Discovery, Service Mapping, and event management.

Responsibilities:

• Interface and coordinate with IT Program Manager, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.
• Leverage experience and subject matter expertise to implement the Core suite of ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, App Engine applications – Discovery and Service Mapping.
• Integrate ServiceNow with enterprise applications, Monitoring, SIEM systems, other ServiceNow instances, and Microsoft Copilot.
• Customize Service Portal for enhanced end-user experience and incorporate Copilot capabilities to streamline and automate routine processes.
• As a Senior Developer, mentor other developers and peer review code to ensure team development follows ServiceNow and Copilot best practices.
• Work on Continuous Service Improvement by performing periodic technical and functional assessments of solutions, implementing Copilot-enabled enhancements where applicable.
• Provide technical documentation for all implemented solutions, including Copilot integrations.

Requirements:

• Bachelor's degree in computer science or a related field, or 9+ relevant years of experience.
• Minimum of 5 years' experience in implementing solutions on the ServiceNow platform, including but not limited to server- and client-side scripting, Glide API, Web Services, AngularJS, ServiceNow Studio, Bootstrap CSS, Jelly Scripts, etc.
• Extensive process knowledge and working experience as a lead implementer for ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine solutions, with an added focus on integrating Copilot into workflows.
• Experience integrating with enterprise and third-party applications through OOTB and custom APIs, including Copilot integration.
• Experience in creating audience-specific technical documents, user guides, and/or presentations. Strong communication skills (verbal & written), with the ability to explain Copilot-enhanced solutions to technical and non-technical audiences.