Servicenow ITSM
Global Channel Management
Philadelphia, PAPosted 27 days ago
About the role: We are seeking a highly experienced Servicenow ITSM professional to join our team. The ideal candidate will have 5+ years of experience in ServiceNow development and integrations for the ITSM module. Key Responsibilities:
- Oversee incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
The successful candidate will have a solid understanding of Agile project methodologies and ITIL processes.
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