ServiceNow ITSM Product Owner

ServiceNow ITSM Product Owner

We are seeking a highly skilled and experienced Product Owner to support our IT Service Management (ITSM) processes while driving the execution of work tracked in ServiceNow's SAFe module. The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide the delivery of value across our IT organization. Key Responsibilities:

• Collaborate with users and stakeholders to define product requirements
• Develop and communicate a clear product vision
• Create and maintain a product roadmap aligned with business goals
• Prioritize and manage product backlog items
• Oversee design and development throughout the product lifecycle
• Write detailed Epics, Features, Stories, and Tasks in ServiceNow
• Lead organizational change management efforts to ensure adoption
• Participate in Scrum meetings, sprints, and agile ceremonies
• Provide continuous feedback to enhance product value

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Defining the vision for the team's product
• Creating a product road map based on this vision
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints