Manager, ServiceNow

As a member of KPMG's Advisory practice, you will play a key role in driving business growth and innovation. Our team is currently seeking a Manager, ServiceNow to join our Consulting practice. Responsibilities:

• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives and provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow

Qualifications include five years of experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM. The ideal candidate will have a strong background in ServiceNow System Administration Certification and ITIL Certification, and experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements. Additionally, the candidate must be able to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.