Principal Technical Consultant

Job Title: Principal Technical Consultant (Integrations/AI) About the Role

We are seeking a highly skilled Principal Technical Consultant to join our Customer Excellence Group. As a key member of our team, you will work with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform. Key Responsibilities:

• Leverage or critically think about how to integrate AI into work processes, decision-making, or problem-solving
• Devising integration development plans and strategies while formulating architectures for systems integrations
• Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI, and other upcoming capabilities for various customers
• Develop solutions specific to user requirements gathered in workshops
• Coordinate activities with other developers to ensure that integrations and platform functionality is designed to support the overall project

Requirements:

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Demonstrated ability to influence and consult in a complex and varied customer environment
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Act as a technical lead on any engagement
• Extensive experience with Integration Technologies and working with SaaS technologies

Preferred Qualifications:

• Experience with architecting systems integrations and creating complex high-level architecture diagrams
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent

About ServiceNow

ServiceNow is a global market leader in cloud-based IT service management software. We bring innovative AI-enhanced technology to over 8,100 customers worldwide, including 85% of the Fortune 500. Our intelligent platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

About the Location

Our Orlando office is located in [location], offering a dynamic work environment with opportunities to collaborate with talented professionals from diverse backgrounds.