ServiceNow Business Process Consultant

Job Summary:

• We are seeking a skilled and experienced ServiceNow Business Process Consultant to join our team.

Key Responsibilities:

• Conduct in-depth analysis of existing business processes and workflows, working closely with stakeholders to identify pain points, inefficiencies, and areas for improvement.
• Design and implement business process solutions using the ServiceNow platform.
• Collaborate with cross-functional teams (ITOM, Service Catalog & ITAM) and clients to understand their requirements and develop innovative solutions.
• Provide expertise in ServiceNow and business processes to enhance productivity and optimize workflows.
• Create and maintain technical documentation and process maps.
• Conduct training sessions and workshops for clients and internal teams.
• Stay updated with the latest ServiceNow features and best practices.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 8-10 years of experience working with ServiceNow and business process analysis.
• Strong understanding of ITIL processes and ServiceNow modules (ITSM, ITOM, ITBM, etc.).
• Proficiency in business process modeling and analysis tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

Preferred Skills:

• Experience with Agile methodologies.
• Knowledge of cloud platforms and technologies.
• Familiarity with other ITSM tools and platforms.