Senior Technical Consultant- ITOM

About the Role

This Senior Technical Consultant position at GlideFast Consulting involves developing, designing, and owning technical solutions on the ServiceNow platform.

As a senior consultant, you will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform. Key Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow.
• Develop custom software solutions as required through scripting and software development.
• Prepare technical documentation as specified in customer contracts and as internally required.
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts.
• Troubleshoot basic configuration/script issues.
• Attend requirements review and validation sessions as required.
• Participate in scrum ceremonies.
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback.
• Perform code review of peers as needed.
• Work independently and actively support other Technical Consultants as mentor and team lead.
• Lead sessions in implementation practices. Supporting Activities
• Support sales of software and services through demonstrations, proofs of concept, and customer presentations.
• Broaden your skillset by learning new modules and areas of expertise.
• Provide interview support, lead workshops, and working sessions as needed.
• Assist project architects.
• Contribute to the development and growth of the services delivered by GlideFast.
• Maintain current certifications and stay up-to-date on all Delta releases.
• Support company success through contributions to knowledge and support of others.
• Mentor others on a regular basis.
• Present knowledge sharing sessions for the company. Requirements
• 2+ years delivering technical solutions on the ServiceNow platform.
• 1+ year(s) in a consulting role, delivering software implementations preferable.
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:
• ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products).
• Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
• ServiceNow Application Development (Scoped Applications).
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products).
• ServiceNow development experience with CSM or HRSD modules preferred.
• Expertise with JavaScript and ServiceNow JavaScript API's.
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Practical knowledge or experience with Operating Systems (Linux, Windows).
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports.
• Knowledge of relational databases (MySQL, MSSQL, Oracle).
• Experience in multiple application architectures and supporting technologies.
• Experience with scripting languages such as PERL, Python, and Shell.
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models.
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required.
• Thorough working knowledge in IT Operations Management or IT Service Management is critical.