Expert ServiceNow Specialist

• *Job Title:** Senior ServiceNow Developer Overview

We are seeking an experienced and skilled Senior ServiceNow Developer to join our team. This is a unique opportunity to leverage your technical expertise and passion for ServiceNow to drive business success. Responsibilities

• Perform system support activities, including platform enhancements and engagement, while participating in an on-call rotation for support of systems outside normal business hours.
• Fully document procedures in the code migration process, ensuring service availability and adherence to best practices.
• Serve as Lead ServiceNow operations engineer, responsible for implementing and utilizing best practices related to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc.
• Ensure overall system availability through good understanding of monitoring tools, thorough troubleshooting, code migration discipline, and responsiveness in root cause analysis.
• Apply large-scale thinking and approach needed for the platform's success.
• Collaborate with Capability Owners and Platform Customers to translate business challenges into actionable operational tasks.
• Stay up-to-date with new capabilities in the platform and educate team members and customers.
• Assist Software Engineers on Scrum teams with accuracy of estimates, comprehension of tasks, and provide peer reviews of completed work.
• Provide good faith estimates of work engagements for various requests, enabling prioritization and innovation.
• Support other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks, and provide peer reviews of completed work.
• Contribute to and direct operational efforts for engagements such as clone downs, upgrades, vendor network upgrades, post-incident reviews, platform monitoring, and analysis.
• Mentor junior and mid-level Operations Engineers to facilitate skill and knowledge development through advice, coaching, and training opportunities.
• Participate in recruiting, interviewing, and hiring of new software engineering resources.