ServiceNow Human Resource Service Delivery Consultant

Title: ServiceNow Human Resource Service Delivery Consultant

Location: Hybrid out of Vienna, US

Duration: Initial 6 months contract with extensions

Work Requirements: US Citizen, GC Holder or Authorized to work in US

Our client is seeking a skilled ServiceNow HRSD contractor with mid-to-expert level experience. This role combines business functional and technical expertise to design, configure, implement, and optimize ServiceNow HRSD solutions. Key Responsibilities:

• Participate in full software development life cycle: Analysis, Design, Configuration, Testing, Training, and Operational support
• Designing, Prototyping, Testing, and Implementation of ServiceNow HRSD solutions, including Employee Service Center (ESC) Professional, HR Case Management, and Knowledge Management, and other HRSD modules to meet specific business requirements
• Develop, test, and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules
• Create reports, dashboards, and KPIs to provide insights and metrics related to HR services and business processes
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements
• Perform system testing, debugging, and troubleshooting to identify and resolve technical issues and ensure the stability and reliability of HRSD solutions
• Document, maintain, and update policies, procedures, and controls for platform operation and software development life cycle while promoting agile development
• Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team
• Ensure all custom development is aligned with ServiceNow best practices and governance standards
• Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed
• Stay informed about ServiceNow platform updates, new features, and best practices, and recommend and implement enhancements to optimize HRSD functionality Requirements:
• 5+ years of ServiceNow experience with Human Resources case management
• 3+ years of product development experience in ServiceNow HR Service Delivery (HRSD) product - ability to understand out-of-the-box functionality vs customization
• Strong understanding of HR processes and workflows
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Application Developer (CAD) certification
• Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript and Glide scripting), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs
• Familiarity with integration best practices and integrating ServiceNow with other enterprise systems (Oracle HCM Cloud, etc.)
• Experience with Agile development methodologies and tools
• Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders
• Experience with ServiceNow AI platform tools and capabilities
• Ability to work independently and collaboratively in a team environment, with strong communication and problem-solving skills and attention to detail