ServiceNow Lead Solution Architect

Job Overview

As a ServiceNow Lead Solution Architect at Slalom, you will lead the implementation of ServiceNow platform and industry best practices. You will collaborate with client stakeholders, functional, and technical team members to deliver complex ServiceNow solutions.

Key Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.
• Translate business requirements into well-architected solutions that leverage ServiceNow platforms and products.
• Lead functional and business design sessions, architect, and document business process flows.
• Lead functional and business process teams.
• Provide detailed level of effort estimates for proposed solutions and articulate benefits and risks to a solution's feasibility and functionality.
• Design and manage test plans to ensure a quality solution is delivered.
• Follow and understand new ServiceNow products and technical capabilities.
• Provide expertise during sales efforts to determine design, feasibility, and estimations.
• Demonstrate thought leadership through publishing, public speaking, and client presentations.
• Coach and mentor junior technical and functional team members.

Requirements

• 8+ years of service management industry experience, the majority specifically with ServiceNow.
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Understanding of function system architecture and ability to design scalable, maintainable, and organized solutions.
• Understanding of key design patterns, ServiceNow data models, and best practices.
• Expert understanding and experience of data sharing and visibility considerations.
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality.
• Requirements elicitation, analysis, management, and documentation.
• Expert knowledge of ServiceNow & service management business processes with the ability to design and optimize business processes to ServiceNow out-of-the-box functionality.
• Experience and exposure in NowAssist and ServiceNow AI product capabilities.
• Base understanding of technical areas of ServiceNow including Core platform functionality for process automation such as Business Rules, Script Includes, and Flows, etc.
• Excellent writing and oral communications skills.
• Up-to-date knowledge and training on latest ServiceNow releases, features, and developments.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

Benefits

Slalom offers a range of benefits including meaningful time off and paid holidays, parental leave, 401(k) with a match, highly subsidized health, dental, and vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being-related expenses and discounted home, auto, and pet insurance.