Servicenow Product Owner

Job Overview:

We are seeking a seasoned Technical Product Owner with extensive experience in ServiceNow platform implementations to drive enterprise-level digital solutions.

The successful candidate will lead Agile delivery teams, manage complex stakeholder needs, and oversee the full lifecycle of ServiceNow projects, ensuring alignment with business goals and IT strategy.

• Define and own the ServiceNow product vision and strategic roadmap.
• Act as the bridge between business and technical teams, gathering requirements and translating them into epics, features, and user stories.
• Lead backlog prioritization, sprint planning, daily stand-ups, reviews, and retrospectives.
• Ensure solutions align with ITIL processes, enterprise architecture, and security standards.
• Collaborate with developers, architects, business analysts, and stakeholders to drive end-to-end delivery.
• Oversee platform performance, identify optimization opportunities, and support continuous improvement initiatives.
• Coordinate ServiceNow integrations, customizations, and module deployments (ITSM, ITOM, HRSD, CSM, etc.).
• Act as the main point of contact between business users and the ServiceNow delivery team.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related discipline.
• 10+ years of experience as a Product Owner or Technical Project Manager.
• Minimum of 3 years of hands-on experience with ServiceNow modules and implementations.
• Solid grasp of Agile/Scrum methodologies and experience working in Agile environments.
• Strong understanding of ServiceNow platform architecture, integrations, and custom development.
• Proven ability to lead cross-functional teams and communicate effectively with both technical and business stakeholders.
• ServiceNow certifications (e.g., CSA, CIS) are a strong plus.

Preferred Skills:

• Experience driving enterprise-wide digital transformation projects.
• Knowledge of DevOps practices, including CI/CD pipelines and automation tools.
• Understanding of data governance, compliance, and security best practices.

Location: Pasco, USA

Company: probal-dasgupta

Work Schedule: Onsite