Executive Leader - ServiceNow

ServiceNow Leadership Opportunity

This exciting role offers the chance to drive growth, excellence, and innovation within our ServiceNow practice.

We are seeking a dynamic and experienced consulting leader to lead our global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape.

The ideal candidate will play a pivotal role in driving business outcomes, ensuring that we deliver world-class solutions to our clients.

This is a unique opportunity for a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions.

Key Responsibilities:

• Capability Leadership, Growth and Strategy:
• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.).
• Client Engagement & Delivery:
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Business Development:
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Team Leadership:
• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Solution Innovation & Quality Assurance:
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Champion quality, scalability, and long-term client success.
• Operational Leadership:
• Manage the team to achieve revenue and utilization goals.
• Ensure appropriate business rigor for managing pipeline, staffing, project margin.

Requirements:

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Experience managing and navigating the ServiceNow partner ecosystem.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Proven leadership of ServiceNow engagements across multiple modules.
• A demonstrated commitment to continuous learning and professional growth.
• Willingness to travel up to 50%.

About This Role

This is an exciting opportunity to join our team and contribute to the growth and success of our ServiceNow practice.

If you have a passion for leading teams, driving business outcomes, and delivering exceptional solutions, we encourage you to apply.