ServiceNow Developer/Integration SME

Job Title: ServiceNow Developer SME

Location: New York, USA

Duration: Full-time

Job Description:

• Design and Implementation: Understand the customer's multiple ITSM tools scope/integration and come up with a design and implementation plan for Service Now that aligns with Tower's go-live.
• Complex Functionality Development: Analyze, design, and develop complex functionality in 2 or more functional areas in ServiceNow, including Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog, and Requests.
• Configuration and Customization: Configure SLA features, Approvals, Notifications, foundation data, and Workflow customization of all above said ITSM features.
• Scripting and Integration: Develop Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer, and Integrations using Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations.
• Support Processes: Support processes currently aligned to ITIL best practice.
• Customer Communication: Work with customers to understand the current scope for this transformation and come up with a detailed plan with clear timelines.
• Team Leadership: Work closely with the team for this new implementation until successful Go-live. Lead the implementation team, handle issues, front-end customer for status meetings, and drive this implementation team.
• Request Handling: Ensure that all requests from users for assistance are handled promptly and effectively.