ServiceNow CMDB Technical Architect

Senior ServiceNow CMDB Technical Architect

We are seeking a highly skilled Senior CMDB Technical Architect to design, implement and maintain our Configuration Management Database (CMDB) system. The ideal candidate will work closely with other IT teams and stakeholders to ensure the CMDB is fully functional, accurate and secure. Key Responsibilities:

• Design and Implementation: Define and document the CMDB architecture, data model, processes and policies.
• CMBD Solution Development: Design and implement the CMDB solution using industry best practices and standards such as ITIL.
• Data Management: Configure and customize the CMDB application, modules and workflows in ServiceNow.
• Data Discovery and Quality Assurance: Perform data discovery, mapping, reconciliation and quality assurance of configuration items (CIs) and their relationships.
• CI Lifecycle Management: Manage the CMDB lifecycle, including CI identification, classification, registration, update, audit and retirement.
• Reporting and Metrics: Develop and maintain reports, dashboards and metrics to monitor and measure the CMDB performance and health.
• Troubleshooting: Troubleshoot and resolve any issues or incidents related to the CMDB functionality or data quality. Requirements:
• 6-8 years of CMDB Engineer experience.
• Bachelors Degree in a related field and ServiceNow Certified Technical Architect OR ServiceNow Technical Training and Certification.
• Experience configuring CMDB within ServiceNow.
• Experience integrating and implementing ServiceNow beginning to end of cycle.
• Experience configuring CMDB for hardware and software asset management.
• Strong understanding of ITIL principles and best practices.
• ITOM & ITSM implementation experience (service mapping, relationship mapping).
• Experience driving ServiceNow as a platform and leading it.