Principal Service Management Consultant

Job Title:

Principal Service Management Consultant - Performance Analytics

The successful candidate will serve as a subject matter expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality based on business needs.

• Design, develop, test, analyze, create, and modify ServiceNow functionality to meet business needs.
• Work alongside the ServiceNow Architect and Engagement Teams to share responsibility for the overall ServiceNow solution.
• Provide guidance and insight regarding industry best practices and recommendations.
• Define process and technical requirements to support design.
• Use computer software programs to create graphs and charts that illustrate performance trends.
• Analyze and implement technical report requirements as defined.
• Provide application ServiceNow/PA development services and technical support.
• Design, code, test, debug, document, implement, and maintain ServiceNow/PA software applications, dashboards, and reports.

Responsibilities also include ensuring system improvements are successfully implemented and providing standard methodologies for guiding adoption and influencing the customer to make investments in the solution.