Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role A Sr. Technical Consultant (TC), ServiceNow Finance & Supply Chain Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line – which currently includes the Sourcing and Procurement Operations (SPO) , Supplier Lifecycle Operations (SLO) , and Accounts Payable Operations (APO) Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains

Advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution technology

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Develop required integration components (SSO, LDAP, etc.) with multiple systems

Develop and enhance UI and mobile components using the ServiceNow framework

Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications To be successful in this role, we need someone who has: At least 3+ years of configuration/development experience complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments

Preferably at least 2+ years of configuring/developing ServiceNow while holding ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.

Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Strong programming skills

Experience in designing & building scalable web services.

Proficiency in web technologies like XML, REST, and JSON.

Exceptional debugging, testing, and problem-solving skills.

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Proven team player and team builder

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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